About Us
TrailerPartsNZ.com began back in 2012 when Jim Palmer, an expert in the automotive and trailer industry, founded the business. With years of trading under his belt, Jim decided it was time to retire and pass the torch to new owners. In 2021, we (Martyn Whitley and Quinton Hall) acquired the business from Jim. Jim is still around and provides us with technical support from time to time.
Our Vision
We wanted to build on the legacy of TrailerPartsNZ.com and deliver great customer service at a great price. We want to be closer to our customers, learning from their experiences and adapting the business accordingly. With extensive backgrounds in business management, digital marketing, and caravan/motorhome manufacturing, we have a great balance of technical and business experience to take the business forward.
Our Approach
Whether you’re a seasoned trailer owner or a newbie, we’re here to assist you every step of the way. We believe in providing best advice, sharing our knowledge, treating everyone with respect, and maintaining honesty in all our interactions. Our approach is helpful and personalized because we understand that each customer’s needs are unique.
Customer-Centric Approach
At TrailerPartsNZ.com, we’re passionate about streamlining the customer experience. Our goal is to make it easy for our customers to find the right products and order with confidence. We try and load as much technical information on the site to make it as easy as possible for customers to find the exact product the need.
Location & Stock
We are based in Christchurch and apart from a few special-order items (clearly marked) all of our stock is based in New Zealand either at our warehouse or our suppliers.
We work hard with all of our New Zealand based suppliers to understand stock levels across several warehouses throughout New Zealand. Occasionally there will be a delay as our suppliers run out or experience shipping delays, often there will be an alternative or we can source in a couple of weeks from one of our overseas suppliers. We will let you know as soon as we can of any issues or delays.
Price
We are committed to providing great products, at a great price. We are happy to talk about matching prices, in most cases we can usually do that. Please don’t hesitate to let us know.
Technical advice
We have years of experience providing sound technical advice when it comes to our products and caravan and trailer design and issues. However, we are the first to admit that we don’t know everything, and in those cases we lean on our extensive network of suppliers and experts to find either the answer or the right person to talk to.
Product Feedback
We are always looking for feedback on our products or if you have seen something you think we need to stock. Please get in touch via our Contact Us Page or come and say hi on our Facebook page.
